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call queues
asked in Users
Call queues maximum waiting timeMicrosoftTeams-image (4).pngFor call queues, there's an option called 'When maximum waiting time is reached, sen...
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Feb 3, 2022 at 6:13am
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asked in Users
Call Queue NameHi,I am using the Google Chrome Ext, and would like the Call Queue name to appear when calls come through as I have acce...
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Jan 26, 2022 at 2:59am
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asked in Users
Call Queue ManagementHi All,I have checked on some posts here mentioned about the call queue management could change the user status for &quo...
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Jan 11, 2022 at 9:31pm
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1
Answer
asked in Users
Take over calls from another call queueHi,Is there an option to take over calls from another call queue? I know you can set options on how long a caller has to...
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Dec 16, 2021 at 1:59am
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asked in Users
Different Versions of RingCentral?Is there a full list of all the different versions that Ring Central offers?We are looking for the one with the most fea...
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Dec 9, 2021 at 3:26pm
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1
Answer
asked in Users
Where does one change call queue hoursSee many answers for how to direct after hours but nothing to edit current queue orders. Ours are set at 8:30 am to 5 pm...
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Dec 7, 2021 at 12:11pm
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1
Answer
asked in Users
Call queue templateHello Team,Wanted to check if we can have a template set for call queue to modify greetings, audio while connecting and ...
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Dec 1, 2021 at 3:22pm
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asked in Users
Automatic Call Queue AvailabilityWe have noticed that it can be frustrating and cause less that ideal customer experiences when members of a call queue a...
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Nov 26, 2021 at 3:10am
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1
Answer
asked in Users
Accept all calls or do not accept calls in call queueHi guys, can anyone pls tell me where to find the button to click for choosing an option where it says "accept all ...
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Nov 18, 2021 at 6:02am
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asked in Developers
Call Back FeatureWhen a caller is on hold, can they hang up but retain their position in the queue, and call them automatically when a re...
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Nov 16, 2021 at 7:27am
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2
Answers
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